What is Cloud PBX?

Cloud PBX (Cloud-based Private Branch Exchange) is an internet-based virtual PBX system that automatically answers all calls and routes them to the appropriate department or user extension. PBX systems have traditionally been housed on-premises. These machines are large and require their own storage space. They also necessitate a substantial capital investment, putting them out of reach for smaller businesses.

Everything changed when the cloud appeared. Cloud PBX is hosted in safe, remote data centres and delivered via the internet.

It offers the same call routing and management capabilities as an on-premises PBX without the need for costly hardware. The cloud PBX solution is also available as a service with flexible pricing, allowing smaller businesses to subscribe to it rather than investing heavily in an expensive on-premises system.

The advantages of virtual PBX begin with cost savings.

Businesses of all sizes can now benefit from an advanced internet-powered communications system by subscribing to a simple service. A cloud PBX phone system is much less expensive than a traditional PBX because it uses Voice over Internet Protocol, or VoIP, technology.

 Because VoIP calls are transmitted over the internet, businesses can avoid international calling fees imposed by carriers, resulting in significant cost savings.

What else can reputable hosted PBX providers offer?

Switching to the cloud also enables seamless communication across different times and locations, regardless of device used. To begin, you can get a centralised business number for all of your office locations and simply assign extensions to different departments as needed. Calls are answered by a highly customizable automated attendant, who can immediately forward incoming calls to the intended party.

When enabled, advanced call forwarding tools can also route calls directly to voicemail or your mobile device, ensuring that vital messages reach your staff even during the holidays or while travelling.

Customers are also relieved of the need to memorise various phone numbers or extensions. You don’t have to give out your personal phone number just to be approachable when you’re not at work.

The maintenance and troubleshooting operations are simplified when you subscribe to a cloud PBX service. Traditional phone service requires a committed staff to manage infrastructure and gear, however with the cloud, the provider manages the upkeep at an offsite location, promising better security and uptime. You don’t have to take your communications system offline for repairs or updates, and you may handle technical faults or malfunctions by simply alerting your provider, who normally provides 24/7 technical assistance or customer care services.

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