Purpose:
This policy outlines the terms and conditions regarding the guarantees and warranties for products purchased from NetEx Technologies, including the process for redemption and the limitations of our liability.
Policy Statement:
Manufacturer’s Guarantee and Warranty:
All products purchased from NetEx Technologies may have one year of warranty or guarantee. Customers are encouraged to verify the specific duration and terms of the warranty or guarantee directly with the manufacturer.
Redemption Process:
The guarantee and warranty for any product can only be redeemed through the manufacturer. NetEx Technologies will assist customers in the process of redeeming their guarantee or warranty, but the responsibility for the fulfillment of the warranty lies solely with the manufacturer.
Replacement of Products:
In the event that a customer submits a request for product replacement, NetEx Technologies does not guarantee that the replacement will be a new product. The replacement may be a refurbished product, as determined by the manufacturer’s policies.
Proof of purchase:
To redeem any guarantee or warranty, customers must provide proper proof of purchase. Acceptable forms of proof include, but are not limited to, original receipts, invoices, or order confirmations. It is mandatory for the customer to provide proper proof of purchase. Refunds may be canceled or denied if adequate proof is not provided.
Limitations of Liability:
NetEx Technologies shall not be held liable for any issues arising from the guarantee or warranty of the product, including but not limited to the quality, condition, or availability of replacement products. Customers are advised to review the manufacturer’s warranty terms for further details.
Customer Responsibility:
It is the customer’s responsibility to maintain records of their purchase and warranty information. Customers should contact the manufacturer directly for any warranty claims or inquiries.
Review and Amendments:
This policy will be reviewed annually and may be amended as necessary to ensure compliance with applicable laws and regulations.
Contact Information:
For any questions regarding this policy, please contact info@netextechnologies.ca